I'm the part of the backoffice development team and responsible for contact center
application and online order tracing process and scrum master role. Also I responsible for
analyze projects, maintaining the projects, creating new features, solve the fixing bugs and
implementing REST and SOAP services with business rules and documentations. Researching
about new technologies and implementing our projects.
- Contact center app (winforms and wpf)
- Banabi Store App (.net core 3.0 - windows services and hurrier api entegration)
- Restaurant Control System (include with mvc applications, windows services and REST
- Order Tracing System (Include with windows services and implemented REST services)
August 2017 - Present
Genesys Software Developer
Responsible for learning analyzing systems, find solution, building system and teaching
genesys library framework. Also maintaining the projects and fixing bugs and creating new
features with a new business rules. I led to different genesys projects and solution of
customer’s problems. Our customers include T-Bank customer services, Euroko insurance
contact center, Cocacola company and Arvato Bertelsmann.
VIASES Agent Desktop Application (Microsoft WPF Technology) (Full Stack)
This application is particular to genesis library with C# language was developed with
Microsoft WPF Technology and stored data MsSQL. Audio, E-mail, Chat and Social Media
were integrated with each other, operated in one screen. Use SIP protocol and network
tracing. Also application data stored in MsSql database. In Eureko insurance contact
center team dealt with 20.000+ daily call response. Arvato Bertelsmann contact center
team dealt with 40.000+ daily call response in Adana office.
Coca-Cola Desktop Application (Microsoft WPF Technology) (Full Stack)
Designing Customer CRM Screen with Interaction workspace (IWS). IWS integrated with
genesys library. Operator can be build every marketing operations on the IWS screen.
Such as display all stores, add, create, update, delete products and call the customer
for notify the customer on IWS screen.
Facebook API Custom Facebook Application Development (Backend Development)
Integration of Facebook REST services with VIASES Agent Desktop (Client Application was
merged with Social Media)
Twitter API Custom Facebook Application Development (Backend Development)
Integration of Twitter REST services with VIASES Agent Desktop (Client Application was
merged with Social Media
August 2015 - December 2016
Stonefish Software House
Stonefish Portal MVC Web Application (Backend Development)
Integration and Screen Managing of Stocks at www.ludens.com.tr with Microsoft WPF
September 2014 - June 2015
Responsible for REST service and human resources project modules.
Developed backend service integrated with front-end and MsSql stack.
January 2014 - March 2014
Responsible for learning MsSql and SSRS reporting tool usage. Creating and altering business reports and solve the problem and answer the customer requirements with developing sample applications
Bank Reports with SSRS Reporting Tool integrated to Windows Form Application.
June 2013 - July 2013
Responsible for learning linq and lambda expression so developed MVC web application.
July 2012 - August 2012